Order Policies

Shopping Policy:

1. Product Representation: We do not sell the bags displayed on our website. Any bags featured are for illustrative purposes only, showcasing how our luxury bag care items enhance and preserve the beauty of these.
2. Brand Association: Pursenalization is not affiliated with, endorsed by, or associated with the brands mentioned and/or displayed on our platform. Any references to specific brands are purely for informational and comparative purposes.
3. Color Discrepancies: Please note that the color of the products may vary slightly due to differences in screen settings. We strive to provide accurate representations, but variations in color perception may occur.
4. Handmade Items Disclaimer: As most of our items are handmade with meticulous care, there might be a slight difference in measurements. We assure you that these variations are minimal and contribute to the uniqueness of each crafted piece.
5. Pricing and Payment Terms: Please note that while we provide international shipping, we only accept payments in USD (United States Dollars). The prices for our products are listed on our website, and payment is required at the time of order placement.
6. Limitation of Liability: Once an order is completed and received by the customer, Pursenalization is not responsible for any subsequent use or handling of the products. We ensure that all services are performed with the utmost care and professionalism, but any actions taken by the customer following receipt of their order are outside our liability.
7. Reviews and Testimonials: We value your feedback and encourage you to share your experiences with our services. Reviews and testimonials may be collected and displayed on our website or in other marketing materials. By submitting a review or testimonial, you agree that we may publish your feedback along with your name or initials. We reserve the right to moderate and edit reviews for clarity or brevity, while ensuring the integrity of your feedback is maintained.

Shipping Policy:

1. Processing Time: Orders are processed within 1-2 business days, excluding weekends and holidays. During high-demand periods, processing times may extend, but we will make every effort to dispatch your order as promptly as possible.
2. Shipping Rates: We provide free worldwide shipping for orders above $100. For orders below that threshold, a flat shipping rate of $25 will be applied.
3. Shipping Methods: We partner with DHL to ensure the safe and timely delivery of your luxury bag care essentials. The estimated delivery is up to 7 business days.
4. Order Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can monitor the real-time status of your shipment through the carrier's online tracking system.
5. International Shipping: Pursenalization proudly offers international shipping to bring our luxury bag care products to customers worldwide. If your country is not listed during the checkout process, please contact hi@pursenalization.com for assistance.
6. Shipping Delays: While we strive for on-time deliveries, unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may impact delivery times. Pursenalization is not responsible for such delays, but we will do our best to assist you in tracking and resolving any issues that may arise.
7. Customs Clearance and Compliance: Pursenalization is responsible for completing necessary customs documents and complying with all customs and regulatory requirements. Customers may need to provide additional authorization or information for customs clearance.
8. Duties and Taxes: All applicable customs duties, taxes, and other regulatory charges will be the responsibility of the customer. The policy should clearly state how these charges are calculated, the process for payment, and that these are separate from Pursenalization's shipping and handling fees.
9. Inspection Rights: Clarify that customs authorities have the right to open and inspect shipments for customs compliance without prior notice.
10. Shipping Restrictions and Undeliverables: Detail circumstances under which a shipment might be held or returned by customs, such as incorrect documentation or failure to pay duties and taxes. Explain the process for resolving such issues, including potential returns or additional charges.
11. Indemnification: The customer must ensure that all shipped items comply with customs laws and regulations and indemnify Pursenalization against any liabilities arising from non-compliance.
12. Governing Law and Jurisdiction: Specify the legal jurisdiction and governing law for any disputes arising from customs and duty matters.
13. Policy Updates: State that Pursenalization reserves the right to modify the policy as needed, particularly to reflect changes in customs and duty regulations.

Return Policy:

1. Returns Process: We want you to be delighted with your Pursenalization purchase. If for any reason you are not satisfied, please contact our customer support team at hi@pursenalization.com within 7 calendar days of your order delivery date to initiate the return process.
2. Eligibility: To be eligible for a return, items must be unused, in their original condition, and in the original packaging. We reserve the right to refuse returns on items that do not meet these criteria.
3. Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged or defective. We require using a trackable shipping service to ensure that your return is received.
4. Refund Process: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 15 business days.
5. Exchanges: We currently do not offer exchanges.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at hi@pursenalization.com with photos and videos of the damaged item and packaging.
7. Questions or Concerns: If you have any questions or concerns about our shipping and returns policy, feel free to contact our customer support team at hi@pursenalization.com. We are here to assist you and ensure your satisfaction with our luxury bag care products and services.

By making a purchase on Pursenalization, you acknowledge and agree to these order policies. If you have any questions or concerns, please feel free to contact our customer support team at hi@pursenalization.com. We appreciate your trust in us and hope you enjoy the luxury care items we offer for your cherished bags.

Thank you for choosing Pursenalization – where your luxury bags receive the personalized care they deserve!