FAQ

  1. Where do you ship your items from?

We dispatch each item from Tangerang, Indonesia. We aim to reach handbag enthusiasts everywhere, regardless of location.

  1. Can you ship to my country?

We strive to deliver globally. If your country isn’t listed, please contact us at hi@pursenalization.com. We're committed to ensuring that everyone can access our handbag care products.

  1. My bag is not listed on your product page; can you create a custom one for me?

Absolutely! Your unique handbag deserves special attention. Send us a message at hi@pursenalization.com, and we’ll craft a custom solution tailored for your handbag.

  1. How long does shipping take?
Our items typically reach global destinations within 3-5 business days. During busier times, this may extend to 15 business days, but we always aim for prompt delivery.
  1. Do you offer expedited shipping?

Yes, we do. If you have a specific date in mind, let us know at hi@pursenalization.com. We understand the importance of timely delivery and will do our best to accommodate your needs.

  1. Will your items transfer color to my bags?

Definitely not. With over a decade of experience and thousands of items sold, we assure you that our products are safe and will maintain the integrity of your bag's appearance.

  1. Do you offer discounts or special shipping for high-quantity orders?

We are happy to discuss bulk orders. Contact us at hi@pursenalization.com, and we’ll explore how we can support your larger handbag care requirements.